Effective Date: May 28, 2026

Business Name: JA Mental Health LLC (“JA Mental Health LLC” “we,” “us,” or “our”)

Website: https://jamentalhealthllc.org/

Email: [email protected]

Phone: +1 949-439-8379

1. Introduction

This Privacy Policy explains how JA Mental Health LLC collects, uses, discloses, and safeguards information when you visit our website, submit an online form, check in online, request information, communicate with us, or otherwise interact with us online.

This Privacy Policy applies to information collected through our website and related online tools. It does not replace any HIPAA Notice of Privacy Practices that may apply to protected health information collected, used, or disclosed in connection with medical care provided by JA Mental Health LLC.

If you receive care from JA Mental Health LLC, additional patient privacy practices, consent forms, intake forms, and legal requirements may apply.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information you voluntarily submit through website forms, online check-in tools, contact forms, appointment requests, phone calls, email communications, or other interactions, including:

Name

Phone number

Email address

Date of birth or age, if submitted

Preferred clinic location

Appointment or visit request details

Insurance or payment-related information, if submitted

Reason for visit or general health-related inquiry, if submitted

Employer or occupational medicine information, if applicable

Drug testing, physical exam, or work-related service details, if applicable

Any other information you choose to provide

You should not submit emergency medical information through website forms. If you are experiencing a medical emergency, call 911 immediately.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address

Device type

Browser type

Operating system

Pages viewed

Time spent on the website

Referring and exit pages

General location information derived from your device or IP address

Website interaction data

Cookies and similar tracking technologies

2.3 Information from Third-Party Tools

We may receive information from third-party platforms or service providers that support website hosting, online scheduling, patient check-in, analytics, advertising, maps, payment processing, communications, call tracking, or other website functions.

These third-party tools may have their own privacy policies and terms.

3. How We Use Information

We may use information we collect to:

Respond to inquiries

Schedule, confirm, or manage appointments

Support online check-in

Provide urgent care and related services

Communicate about clinic visits, reminders, updates, or follow-up needs

Provide occupational medicine, drug testing, physical exam, or employer-related services when applicable

Verify identity or eligibility for certain services

Process payments or support billing-related communications

Improve website performance, user experience, and functionality

Analyze website traffic and marketing performance

Maintain security and prevent fraud or misuse

Comply with legal, regulatory, insurance, and operational obligations

Enforce policies, terms, and agreements

Send marketing or promotional communications only where permitted by law and with appropriate consent where required

4. Cookies, Analytics, and Advertising Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to understand website traffic, improve website performance, measure marketing effectiveness, and enhance user experience.

These tools may collect information about how visitors interact with the website, including pages viewed, links clicked, device information, browser information, and referral sources.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We may also use advertising or analytics platforms, such as Google Analytics, Google Ads, Meta/Facebook tools, or similar platforms, to measure website visits and advertising performance. These platforms may use cookies or similar technologies according to their own privacy policies.

5. Text Messaging/SMS Privacy

If you provide your phone number, you may be given the option to consent to receive SMS/text messages from JA Mental Health LLC.

5.1 SMS Consent

SMS consent must be provided by an affirmative action, such as checking an unchecked box or otherwise clearly agreeing to receive messages. Providing a phone number alone does not constitute consent to receive SMS/text messages.

5.2 Types of SMS Messages

If you opt in, we may send:

Appointment confirmations

Appointment reminders

Online check-in updates

Scheduling-related messages

Care-related notifications

Billing or administrative messages

Promotional or marketing messages, only if you separately consent where required

Message frequency may vary. Message and data rates may apply.

5.3 Opt-Out and Help

You may opt out of SMS/text messages at any time by replying STOP to any message.

For help, reply HELP or contact CureFast Urgent Care directly.

5.4 No Sale or Sharing of SMS Consent

We do not sell or share your SMS consent, phone number, or opt-in data with third parties for their own marketing purposes.

We may share phone numbers or SMS-related information with service providers only as necessary to deliver messages, manage communications, provide services on our behalf, comply with legal requirements, or operate our business.

6. How We Share Information

We may share information in the following circumstances:

6.1 Service Providers and Vendors

We may share information with vendors or service providers that help us operate the website, manage scheduling, support online check-in, host data, provide analytics, deliver SMS/email communications, process payments, provide call tracking, support advertising measurement, or perform other business functions.

These service providers are authorized to use information only as necessary to provide services to us, subject to applicable agreements and legal requirements.

6.2 Healthcare Operations and Patient Services

If you become a patient, information you provide may be used or disclosed as permitted or required for treatment, payment, healthcare operations, insurance processing, billing, care coordination, laboratory services, imaging services, referrals, or other healthcare-related purposes, consistent with applicable law and any applicable HIPAA Notice of Privacy Practices.

6.3 Legal and Safety Reasons

We may disclose information if required or permitted by law, regulation, subpoena, court order, legal process, governmental request, or professional obligation.

We may also disclose information when we believe it is necessary to protect the rights, safety, security, or property of JA Mental Health LLC, our patients, website users, employees, providers, or others.

6.4 Business Transactions

We may disclose or transfer information in connection with a business transaction, such as a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of internet transmission, electronic storage, or online communication is completely secure. We cannot guarantee absolute security of information submitted through the website.

8. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain business records, and support legitimate business operations.

Retention periods may vary depending on the type of information, applicable law, clinical requirements, insurance requirements, and operational needs.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, update, restrict, or request deletion of certain personal information.

To submit a privacy-related request, contact us using the information below.

You may also:

Opt out of SMS/text messages by replying STOP

Opt out of certain email communications by using the unsubscribe instructions, if available

Adjust cookie settings through your browser

Contact us to update contact information you previously submitted

Some information may be retained as required or permitted by law, including information needed for medical, billing, legal, regulatory, insurance, or legitimate business purposes.

10. Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through this website.

If you are a parent or legal guardian and believe a child has submitted personal information through our website, please contact us.

Parents or legal guardians may submit information on behalf of minors for appointment, check-in, or care-related purposes where appropriate.

11. External Links

Our website may contain links to third-party websites, platforms, maps, scheduling tools, patient portals, payment processors, social media pages, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. You should review the privacy policies and terms of any third-party sites you visit.

12. HIPAA and Medical Information

Certain health information collected in connection with medical care may be protected by federal and state healthcare privacy laws, including HIPAA where applicable.

This website Privacy Policy describes our general website privacy practices. If you become a patient of JA Mental Health LLC, your protected health information may also be governed by JA Mental Health LLC’s HIPAA Notice of Privacy Practices or other patient privacy documentation.

If there is a conflict between this website Privacy Policy and an applicable HIPAA Notice of Privacy Practices regarding protected health information, the HIPAA Notice of Privacy Practices will control for that protected health information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated Effective Date.

Your continued use of the website after changes are posted indicates your acceptance of the updated Privacy Policy.

14. Contact Us

For questions about this Privacy Policy or your information, contact:

JA Mental Health LLC

Website: https://jamentalhealthllc.org/

Email: [email protected]
Phone: +1 949-439-8379